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Senior Fullstack Engineer (MSA)

Location: Skopje office

Apply at https://job-boards.eu.greenhouse.io/proton/jobs/4392372101

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

Purpose of the role

MSA is a highly multi-disciplinary group started in 2019 to tackle difficult mail delivery, spam, abuse, and account security problems that impact the Proton ecosystem. We built sophisticated systems from scratch that combine human intelligence and machine learning to make tens of millions of realtime or asynchronous decisions each day. As of late 2023, our areas of focus are 1) mail delivery and spam, 2) abuse and account security, 3) site reliability of Proton, and 4) a new product involving blockchains. Over the past few years, our custom systems have reduced spam filter misclassifications by over 60%, blocked millions of abusive bulk signups, protected hundreds of thousands of users from account compromise by attackers, and mitigated hundreds of DDoS attacks. In order to move fast with limited resources, we are organized into autonomous teams responsible for the whole system, with expertise across infrastructure, data storage, backend, web and mobile apps, machine learning, security and operational excellence. In 3 years, we grew from 2 engineers to over 30 engineers and analysts, spread across 3 continents for 24/7 coverage. We are looking for humble, mission-driven, systems-thinking people who want to make a big impact in a startup environment.

What you will do

MSA builds and operates many services responsible for different domains. You will:

  • work with other engineers and analysts to design, build, and operate these systems
  • work on special user-facing features involving frontend and backend software development
  • You will have the opportunity to play Product or Project Managers roles and lead the whole planning and development process
  • be responsible for the operational excellence of the systems/features and their interaction with other systems
  • You may work on MSA's custom systems written in Python or on the main Proton API written in PHP or on Proton Web apps written in React or even on native iOS and Android mobile apps

Job requirements

  • Familiar with backend development (Python, PHP, or Go)
  • Familiar with frontend design and development (JavaScript, React, Typescript, or jQuery)
  • Familiarity with building complex production systems
  • Familair with data processing and storage (MySQL, MongoDB, Redis, Kafka, Elastic, Ceph, ClickHouse)
  • Excellent English communications, both written and spoken

Bonus points for: 

  • experience with machine learning and real-time prediction systems
  • experience with iOS or Android app development
  • experience with managing Linux servers, including infrastructure as code (Puppet, Ansible) and containerization

What We Offer

  • Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. Depending on the role, fully remote positions may also be available.
  • Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
  • Food: Lunch and snacks are provided by Proton every day at our offices.
  • Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
  • Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
  • Flexible Working: You can define your own working hours as long as it works with team meetings.
  • Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
  • Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
  • Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

 

1

Табови

Ljupcho Antovski Ph.D.

Internet Technologies (4+1)

1. General Information

 

Postgraduate studies in Internet technologies aim to provide quality and top European education and training of ICT engineers with deep knowledge of Internet networks, technologies and security. Upon completion of their studies, these engineers will be able to take responsible positions in the processes of planning, design, management and security of Internet networks and work with various types of the latest technologies, including their business aspects.

  • Name of the proposer: University "Ss. Cyril and Methodius" University in Skopje, Faculty Computer Scienses and Engineering - FCSE
  • Name of the study program: academic second cycle studies in Internet technologies
  • Scientific-research area: technical-technological
  • Field: Computer Engineering & Informatics
  • Area: Information Systems and Networks
  • The value of postgraduate studies is 60 ECTS   or 120 ECTS credits
  • Duration of studies: 2 or 4 semesters.
  • One academic year consists of two semesters lasting 30 weeks (1 semester = 15 weeks).
  • The first semester consists of subjects, while the second has a smaller number of subjects and is reserved for the final project, ie. for the master's thesis.
  • Admission Requirements : Completed undergraduate studies in the field of informatics or computer technology and informatics with a minimum of 240 credits. For study directions that carry less than 240 credits, exams offered in the introductory layer are added.
  • Introductory layer : Students who have earned less than 240 credits during their studies are offered a set of differential introductory courses. After their successful realization, the student acquires the right to continue with the second year of postgraduate studies.
  • First semester: 3 compulsory courses and 2 electives, one of which may be from the University list.
  • Second semester: 1 compulsory and 1 elective, which can be from the university list (only if in the first semester the subjects are selected at the Faculty level) and a final project of 18 ECTS
  • 1 ECTS credit corresponds to 30 hours of total work engagement
  • The number of contact hours is 4
  • The academic title or degree obtained after graduation is

 

- Master in Information Science and Computer Engineering in the field of Internet Technologies

 

2. Studies

Table 3: List of Postgraduate Courses

РБ CODE / Course Semester M / E ECTS
1 IT-Z-01 Network Analysis IX M 6
2 IT-Z-02 Advanced mobile and web applications IX M 6
3 IT-Z-03 Internet Security and Privacy IX M 6
4 Elective IX E 6
5 Elective IX E 6
6 IT-Z-04 DevOps for networking  X M 6
7 Elective X E 6
8 Master Thesis X M 18

 

At least one elective should be chosen from the offered electives in Table 4. At most one of the electives can be chosen from the University list of master's degree programs. A maximum of two courses can be selected from the courses offered at the other postgraduate studies at the Faculty of Computer Scienses and Engineering.

 

Table 4: Electives

РБ New code /  Course Semester ECTS
1 IT-I-01   5G communication networks IX 6
2 IT-I-02   Parallel processing IX 6
3 IT-I-03   ICT Management  IX 6
4 IT-I-04   E-business IX 6
5 IT-I-05   Data visualization IX 6
6 IT-I-06   Network penetration testing  IX 6
7 EI-I-07   Client server programming paradigms X 6
8 IT-I-08   Digital Marketing  X 6
9 IT-I-09   Advanced Distributed and Parallel Systems IX 6
10 IT-I-10   Internet Infrastructure Management  IX 6
11 IT-I-11   Smart Sensor Networks  X 6
12 IT-I-12   Architectures and services for distribution of video contents X 6
13 IT-I-13   Network Virtualization and Cloud Computing X 6
14 IT-I-14   Network Optimization IX 6
15 IT-I-15   Advanced Topics in Computer Architecture X 6
16 IT-I-16   Security incident and response management  IX 6
17 IT-I-17   Cyber threat intelligence X 6
18 IT-I-18   Data Science IX 6
19 IS-I-04   Mobile web services IX 6
20 IS-I-17   Collaborative computer systems X 6
21 PS-I-08   Linked Open Data X 6
22 PS-I-05   Smart grid IX 6

 

The student can choose a subject from the list of offered elective courses from all study programs of the second cycle of studies. The list of offered electives can be found on this   link .

Табови

д-р Љупчо Антовски

We’re excited to join forces with FINKI to launch an incredible opportunity for aspiring QA Engineers. If you're passionate about ensuring quality, problem-solving, and working with cutting-edge technologies to create flawless user experiences, this is your chance to kickstart your career in a dynamic and supportive environment.

This is a three-month paid internship with the possibility of extending the duration to six months. The internship is an excellent opportunity available to 3rd and 4th-year students to gain experience in quality assurance engineering while working alongside experienced professionals.

Overview of the role:

As a QA Engineer Intern, you will assist in ensuring software quality by executing manual test cases, identifying bugs, and validating new features. Working closely with the QA team, you will gain hands-on experience in software testing, defect tracking, and improving overall product quality. You'll gain hands-on experience with automation tools and frameworks, contributing to improved efficiency and accuracy in the testing process.

What you’ll do:

  • Assist in execution of test cases and reporting results for functional and regression testing.
  • Participate in identifying, documenting, and tracking software defects.
  • Collaborate with developers and the QA team to ensure thorough test coverage.
  • Assist in reviewing requirements and design documents to create test plans.
  • Support exploratory testing to uncover potential issues.
  • Assist in re-testing fixed bugs to verify resolution.
  • Provide detailed feedback to improve software quality and usability.
  • Assist in developing, maintaining, and executing automated test scripts.
  • Learn and use automation tools and frameworks (e.g., RestAssured, Cypress).
  • Assist in reporting and tracking defects, ensuring they are thoroughly documented.
  • Contribute to analyzing test results and provide feedback to improve product quality.
  • Contribute to improving test coverage and automation processes.
  • Participate in code reviews and collaborate in continuous integration efforts.

What you’ll bring:

  • Analytical and problem-solving skills.
  • Basic knowledge of programming and test automation tools.
  • Basic understanding of software testing principles.
  • Attention to detail with a commitment to quality.
  • Ability to collaborate effectively in a team and adapt to new challenges.
  • Eagerness to learn and improve testing processes.
  • Communication and documentation skills.
  • Eagerness to follow test cases and accurately report bugs.
  • A proactive attitude with a willingness to grow and adapt.

What you’ll gain from this internship:

  • Learn our core business.
  • Foundational knowledge of programming and test automation tools.
  • Foundational understanding of software testing principles.

How to Apply

The internship vacancy is closed and we don't accept new applications

 

About Singular

Singular is an international iGaming software provider headquartered in Malta, with offices in North Macedonia and Georgia. We provide our platform solutions to some of the most innovative and well-known brands in the sports betting and gaming industry.

As of 2021, we're part of the International division of Flutter Entertainment, the world’s leading online sports betting and iGaming operator. Together, we create the future of entertainment – and you can join us too.

Why choose us

At Singular, we are committed to supporting the next generation of talent. Through our internship program, students will have the opportunity to work flexible hours while following a hybrid working model. We believe in providing a collaborative environment that fosters growth and self-development, ensuring our interns gain valuable experience and build a strong foundation for their future careers.

Equal opportunities

As a brand of Flutter International, we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at jobs@singular.uk. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and belonging here: Flutter International Inclusion Page.

The Group

Singular is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE).

What sets us apart is our world-class brands, cutting-edge products, and our international division, which includes operations in over 100 global markets and offers sports betting, casino, poker, rummy, and lottery, mainly online.

What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.

0

Software Engineering TEMPUS (3+1+1)

Software Engineering TEMPUS (3+1+1)

1. General information 
The MSc curriculum in software engineering is committed to excellence in European-wide software education and training of engineers to deliver high quality and trustworthy software systems that meet the local industrial needs.
 
General competencies
  • Ability to work in an interdisciplinary team
  • Capacity for critical analysis and synthesis
  • Capacity for applying knowledge in practice
  • Capacity for generating new ideas (creativity)
  • Capacity to learn
  • Decision-making
  • Knowledge of a second language
  • Research skills 
Specific learning outcomes
  • Show mastery and critical thinking of the software engineering (SE) knowledge and skills and professional issues necessary to begin practice/research as a software engineer.
  • Work as individual or as part of a team to develop and deliver high quality software artefacts, being able to analyze its level of quality.
  • Identify, analyse, and reconcile conflicting project objectives, finding acceptable compromises within limitations of cost, time, knowledge, existing systems and organizations.
  • Analyze, design and document appropriate solutions in more than one application domains using SE approaches that integrate ethical, social, legal and economic concerns.
  • Demonstrate an understanding of and critically analyze and apply current theories, models and techniques that provide a basis for problem identification and analysis, software design, development, implementation, verification and documentation.
  • Demonstrate an appreciation and understanding for the importance of negotiation, effective work habits, leadership and good communication with stakeholders in a typical, industry-strength software environment.
  • Learn new theories, models, techniques and technologies as they emerge and appreciate the necessity of such continuing professional development. 
  • Offered by: Sts. Cyril and Methodius University - Skopje, Faculty of Computer Science and Engineering – FCSE in collaboration with the University of Novi Sad, Faculty of Natural Sciences and Mathematics, Department of Mathematics and Computer Science
  • Study programme: Joint MSc curricula in Software Engineering / Tempus JEP 18035
  • Scientific-research field: Computer Science
  • Category: Computing
  • Sub-category: Software and its Engineering, Theory of Computation, Information Systems
  • The master studies cycle consists of 60 ECTS.
  • Study duration: 2 semesters
  • One academic year is divided into two semesters with 30 weeks each (1 semester = 15 weeks)
  • The first semester is comprised of courses only, while the second semester there is devoted to the final project, i.e. master thesis.
  • Enrollment requisites: fully completed undergraduate study cycle with a minimum of 240 ECTS with a degree in the fields of computer science and/or computer engineering.
  • First semester: 5 elective courses divided into two groups: general SE competence and specific SE competence. Student can select at most two from the general SE courses, and at leas from the specific SE courses
  • Second semester: Final master thesis project that equals 30 ECTS.
  • 1 ECTS = 30 hours of work load.
  • Contact hours per week is 4. 
Degree: Master of computer science in the area of software engineering.
 
2. Introductory courses
 
Introductory courses: only for students that have obtained less than 240 ECTS. A number of differential introductory courses are offered in order to level up the required competences. Upon successful completion of the introductory courses, the student has the right to continue with the formal master study programme courses in the second year of studies.
 
 
 
Table 1: Introductory semester 1 - mandatory and elective courses from which 5 courses can be elected
 

Course

Semester

ECTS

Prerequisite

 1

 Probability and statistics

VII

6 Calculus 2
 2  Internet technologies VII 6 Databases
 3  Microprocessors and microcontrollers VII Calculus 2
 4  Formal languages and automata VII  6 Discreet structures 2 
 5

Analyses of software requirements

VII

6

Software engineering 

 6

 Human computer interaction

VII

6

Software engineering

 7  Software construction VII 6 Software engineering
 8  Management in ICT VII 6 Software engineering
 9  Professional ethics VII 6 Software engineering
 
 
Table 2: Introductory semester 2 - mandatory and elective courses from which 5 courses can be elected
 

Course

Semester

ECTS

Prerequisite

 1

 Information systems

VIII

6 Databases
 2  Calculus 3 VIII 6 Discreet structures 2
 3

 Algorithms

VIII

6

Object oriented and visual programming

 4

 Software architecture and design

VIII

6

Analyses of software requirements

 5  Software quality and testing VIII 6 Software construction 
 6  Compilers VIII 6 Microprocessors and microcontrollers
 7  Software projects management VIII 6 Software engineering
 
2.1 Studies
 
Courses for the Master studies for the study programme Software engineering TEMPUS can be found at this link.

Computer networks and e-technologies (3+1+1)

Computer networks and e-technologies (3+1+1)

1. General information 
 
The goal of the computer networks and e-technologies master studies is to provide top quality European education and training for ICT engineers. The studies offer deeper and specialized knowledge about computer networks and e-technologies. Upon completion of this master study programme the ICT engineers are expected to take up responsible higher level positions in the business and engineering processes of planning, design, managing and monitoring of computer networks. They are also expected to be able to efficiently and effectively employ various state of the art e-technologies and fully understand their business aspects.
  • Offered by: Ss. Cyril and Methodius University - Skopje, Faculty of Computer Science and Engineering – FCSE
  • Study programme: Computer networks and e-technologies master studies
  • Scientific-research field: Engineering and Technology
  • Category: Electrical engineering, Electronic engineering, Information engineering
  • Sub-category: Communication engineering and systems
  • The master studies cycle consists of 60 ECTS.
  • Study duration: 2 semesters
  • One academic year is divided into two semesters with 30 weeks each (1 semester = 15 weeks)
  • The first semester is comprised of courses only, while in the second semester there are fewer courses and the rest of the time is devoted to the final project, i.e. master thesis.
  • Enrollment requisites: fully completed undergraduate study cycle with a minimum of 240 ECTS with a degree in the fields of computer science and/or computer engineering. In the case of having an appropriate degree with less than 240 ECTS, the student has to enroll the introductory courses first.
  • Introductory courses: only for students that have obtained less than 240 ECTS. A number of differential introductory courses are offered in order to level up the required competences. Upon successful completion of the introductory courses, the student has the right to continue with the formal master study programme courses in the second year of studies.
  • First semester: 3 compulsory courses + 2 elective courses (one of the elective courses can be chosen from the courses list offered by the University)
  • Second semester: 1 compulsory course + 1 elective course (can be chosen from the courses list offered by the University only in the event that this opportunity has not been used in the previous semester) + final master thesis project that equals 18 ECTS.
  • 1 ECTS = 30 hours of work load.
  • Contact hours per week is 4. 
Degree: Master of computer science and engineering in the field of computer networks and e-technologies
 
2.  Introductory courses
 
Introductory courses: only for students that have obtained less than 240 ECTS. A number of differential introductory courses are offered in order to level up the required competences. Upon successful completion of the introductory courses, the student has the right to continue with the formal master study programme courses in the second year of studies. 
 
 
Table 1: List of introductory courses
 

Course

Semester

ECTS

Prerequisite

 1

 Probability and statistics

VII

6 -
 2  Network operating systems VII 6 -
 3  Elective course 1 VII 6 -
 4  Elective course 2 VII 6 -
 5  Elective course 3 VII 6 -
 6

 WAN networks

VIII

6

-

 7

 Information systems

VIII

6

-

 8  Elective course 4 VIII 6 -
 9  Elective course 5 VIII 6 -
 10  Elective course from University list of available courses VIII 6 -
 
 
Table 2: List of elective introductory courses
 

Course

Semester

ECTS

Prerequisite

 1

 Modelling and simulation

VII

6 -
 2  Artificial intelligence VII 6 -
 3

 Network programming

VII

6

-

 4

 Web-based systems

VII

6

Network programming

 5

 Advanced processor architectures

VII

6

-

 6  Embedded computer systems VII 6 -
 7  Network software VII 6 -
 8  Introduction to microprocessors VIII 6 -
 9  Wireless computer networks VIII 6
10   Network standards and devices VIII 6
11   Sensor systems VIII 6
12   E-commerce and m-commerce VIII 6
13   Design of embedded computer components VIII 6
14   Public mobile networks VIII 6
15   Computer network management VIII 6
16   Computer security and protection VIII 6
17  Mobile information systems VIII 6
18  Geographic information systems VIII 6 -
19  Biocybernetics VIII 6 Artificial intelligence 
 
2.1 Studies
 
Courses for the Master studies for the study programme Computer networks and e-technologies can be found at this link.

New opportunities for students of all programmes - Business Accelerator UKIM (BAU) under the initiative of the European Institute of Innovation and Technology (EIT) announces open applications for the upcoming startup support/acceleration programmes.

EIT Jumpstarter offers access to the largest innovation network of EIT Communities for young entrepreneurs with innovative ideas who want to jumpstart their businesses.

If you are part of a scientific project team, innovator, scientist, PhD student or master’s student with a product or service idea to improve the existing markets in healthcare, agri-food, raw materials, energy, urban mobility or manufacturing sectors then EIT Jumpstarter is ideal for you. Through the programme, you will get the opportunity to work on bringing your idea out of the lab to the market.

During the 8-month duration, you will find and fit the best business model for your innovative idea. The courses build on the lean start-up methodology from Silicon Valley translated to the European Environment. To refine your deal you will learn market segmentation, customer value proposition, financials, investment basics, and legal basics.

You will receive travel and accommodation support during the programme, and the best teams in each category will have the chance to win a €10,000 money prize.

With the contribution of best-in-class experts, a creative community, and unique know-how, we aim to support idea-holders in turning their ideas into business. We help innovators and entrepreneurs build a viable business model around their innovative product or service idea and validate it. If their business idea is sustainable, we encourage them to register their company.

The deadline for submitting business ideas is April 26th on this LINK.

You can read up more on the programme here, or register for the webinar on April 9th here.

The second edition of the Founders ABCDeep Tech Startup Support Program (2024) focuses on improving the business model and capacity of participating startups, their investment readiness/access to finance potential, and their awareness of the opportunities offered by the Pan-European innovation networks of the EIT KICs.

The Founders ABCDeep Tech Startup Support Program is looking for innovative and unique solutions from deep tech-related areas, such as Advanced Computing, Advanced Manufacturing and Materials, Aerospace, Automotive and Remote Sensing, Artificial Intelligence and Machine Learning, Big Data, Biotechnology and Life Sciences, Communications and Networks, Cybersecurity, Electronics and Photonics, Internet of Things, Semantic Web, Robotics, Semiconductors, Clean Technologies, Virtual Reality, Augmented Reality, Web 3.0, Blockchain and other.

The maturity of technology should be on at least TRL3.

Participation requirements:

  • Only startups from the WB economies (Montenegro, North Macedonia, Serbia, Albania, Bosnia and Herzegovina and Kosovo*) and Hungary can apply, which are legally registered entities established after 2015 (or to be registered at the duration of the program).
  • Startups wishing to apply must submit their application online on the following LINK, by April 19th 2024 at 11:59 pm CET.

The online program duration will be from 7 May 2024 - 5 July 2024.

The second edition of the program will offer an award of up to EUR 10,000 to the best-performing startup(s).

About 10 applicants will be selected to take part in the online startup support program. For more information about this programme, you can read more about the details here, or contact us at accelerator@ukim.edu.mk

1

Customer Support Advisor (Proton Mail)

Location: Skopje office (70%)

Application link: https://boards.eu.greenhouse.io/proton/jobs/4139364101

A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPNProton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared.

Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

 

Purpose of the role

We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje. As a Customer Support Specialist for Proton Mail, you’ll be in charge of resolving our customers' technical support questions related to our product.

What you will do

  • Interact directly with Proton Mail customers to answer questions regarding our services
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
  • Extensive troubleshooting in order to detect the cause of the issue
  • Collaborate closely with our developers to improve Proton products based on customer feedback
  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

Job requirements

  • Excellent communication in English (especially in written form)
  • Understanding the concept of end-to-end encryption
  • You're a problem solver with a positive attitude
  • You enjoy working in a highly dynamic environment
  • You're tech-savvy
  • You care about digital privacy and you want to make a difference

Bonus points for:

  • Experience in Customer Support
  • Experience with QA testing
  • A degree in Information Technology is a big plus

Why should you join Proton?

  • Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral, independent, and community first, while remaining financially sustainable.
  • Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.
  • Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
  • Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
  • Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
  • Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events and team building activities.
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Проекти

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​Project

 

Active international projects

sp4.jpg  Smart Patch for Life Support Systems  - SP4LIFE



 



International projects

 

 

National projects

 

 

Finished international projects

 

 

Finished national projects